Politique de remboursement
Due to the nature of the products, The Hermit's Path offers a 14 day policy from delivery received. If you are past this, unfortunately you are not eligible for full refunds of exchanges (but keep reading for your options).
To be eligible for a full return, the item must be unused and in the same condition that you received it, and with its original packaging, tags etc. Basically, if I can't re-sell it like someone would buy it fresh, then I can't return it. If it's damaged, please see below.
Have your proof of purchase available to you and ready. Please first email: email@example.com to let us know your invoice number, what you are returning and why. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Hermit's Path will not be responsible for covering any additional costs for return shipping.
If for some reason you haven't received your refund amount yet, please first double check your bank account and contact your credit card company or PayPal, if needed. It can take some time for refunds to be posted (7 - 10 business days with many companies). If it's been more than 10 business days and you've checked these things, then please reach out and we can troubleshoot further.
You can always contact us for any return question at firstname.lastname@example.org.
There can be some circumstances where partial refunds may be offered in lieu of returning the item:
- If the item is showing any obvious signs of damage.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Expectations of product were unsatisfied - if this is the case, we'd love your feedback on the item.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. We take great care in carefully inspecting your product before packaging, and care in the packaging itself to reduce the chances of it happening. Things happen! This is why, if it's something that you can still utilize and be happy with, but it wasn't up to your expectations, is where we can discuss partial refunds for your order (as indicated above).
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as lotions/creams and any of our beauty products, due to hygienic reasons). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to start the return of the item you have, and once the return is accepted, then make a separate purchase for the new item, reach out to us to inform us that you're exchanging, and why you're exchanging. We will move forward with the purchase and refund, if accepted.
Remember! We are a small business, not a big box company that can afford to give away product and discounts on a whim. We greatly appreciate your support, but please know we are human and not unreasonable to ensure that at the end of the day, you are happy. When all else fails, reach out to us and we'll discuss with you what your next steps are.